Implementing Round-Robin Assignment Queues

MrCAPI ensures leads are distributed fairly and responded to quickly. ### 1. Assignment Queue Creation Navigate to **Routing Rules** under settings: - Set queue name (e.g., "Inbound Sales Roster"). - Add team members to the roster. ### 2. Configuration Weighting You can adjust weighting ratios for individual team members: - **Weight 1.0 (Default)**: Receives standard lead share. - **Weight 2.0**: Receives double the standard lead share (ideal for top performers). - **Weight 0.0**: Temporarily pauses assignment (ideal for team members on leave). ### 3. Response SLA Triggers If an assigned representative does not contact the lead within 15 minutes, MrCAPI can trigger alert notifications or automatically reassign the record to the next agent in the queue.