Managing the 30-Day Duplicate Lead Registry

Client ownership is a frequent source of dispute in sales teams. MrCAPI resolves this with a 30-day duplicate lead registry. ### 1. How Duplicate Check Works When an inquiry arrives, the system searches the database for matches on the mobile number or email: - **No Match**: A new lead is created and assigned via round-robin. - **Match Found (Within 30 Days)**: The system logs the new inquiry in the existing lead's activity feed and alerts the assigned agent. - **Match Found (After 30 Days)**: If the previous lead was marked LOST, a new lead is created for the round-robin queue. ### 2. Disputed Lead Audits Leads administrators can view matching registry details to resolve ownership questions between marketing campaigns and sales reps.